FAQ

Welcome to Our FAQ Page

At Eleanor Workshop, we understand that you might have a few questions, and we are here to help. Below you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to us directly!

1. How long will it take to receive my order?

Since all orders are crafted with love and care, please allow 1-2 business days for processing. After your order has been carefully crafted and inspected, it will be shipped directly to you. Delivery typically takes 4-6 business days depending on your location.

2. Do you offer free shipping?

Yes, we are happy to offer free shipping on all orders within the USA. It’s our way of thanking you for choosing Eleanor Workshop and supporting our small business.

3. Can I track my order?

Absolutely! As soon as your order is on its way, you’ll receive a confirmation email with a tracking number. This will allow you to follow your order journey from our workshop to your door.

4. What is your return policy?

Your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, you can return your order within 30 days of receiving it. The item must be unworn and in its original packaging. Please contact us at support@eleanor-workshop.com to start the return process.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard and Maestro. You can also pay securely using Apple Pay and Shop Pay.

6. Can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible at support@eleanor-workshop.com If your order has not yet been processed, we will do our best to accommodate your request. Once your order has been processed or shipped, cancellations or changes may not be possible.

7. How do I contact you?

We are always here to help with any questions or concerns. You can reach us by email at support@eleanor-workshop.com

Still Have Questions?

If you didn’t find the answer you were looking for, please don’t hesitate to reach out. We are here to make your experience with Eleanor Workshop as smooth and enjoyable as possible!